FAQ, Jam Jar Cinema
Q "I'm trying to book a pair of seats in a three, or a single in a pair and it won't let me"
We have a single seat policy, sometimes this can be really annoying if there is only a set of 3 seats left and you want to book 2 seats and likewise if you want to book a single seat and there is only pairs left. But it actually saves us a fortune. It's our policy to maintain this as it also enables the most people to be able to come and see a film. If this happens to you, you can either book them in house or book all 3 and we will refund you the single seat when you come into the venue.
Our online sales site has been operational 99.8% of the time this year. If you do notice a problem, please let us know. However, if the site appears to be crashing after choosing seats this normally means that you may be leaving a single seat whilst booking. Depending on which browser you are using it may not display a notice.
Q "What is your telephone number?"
Owing to changes in data protection law we don't have an in-house telephone. To book via the telephone would cost an extra £2.50 a ticket so we don't do it. If you have a general enquiry you can email in below or pop in and see us. Our online box office is open 24hrs and the venue's box office is open 40hrs per week.
Q "Do you sell Gift Vouchers?"
We certainly do. They are available in £10 denominations from the in-house box office. We also run a friendship scheme which is very popular and includes 2 free tickets and a year's worth of discounts. See our friendships page for more details.
All of our tickets are non-refundable. We can exchange tickets to another screening with 7 day's notice. If you can't make a screening, please feel free to pass your tickets on to someone else. Under special circumstances we may be able to refund seats or exchange them to another screening. Please pop in and speak with us if this is the case. We are not able to action exchanges or refunds via email.
Q "Can I reserve seats?
Unfortunately, we are unable to reserve seats, we can only sell seats online or in house.
Q "Do you offer vouchers to fundraisers and charities?"
Yes, we do, but these are first come first served on a quarterly allocation. As a social enterprise we donate over £5,000 a year to good causes. Owing to demand we currently, we have no vouchers available until 1st June 2021.
Q "Can I choose where I sit?"
We know that lots of our visitors like to choose a seat when they book. Lots of returning visitors start to get a favourite seat and we will try to give you that seat where we can. On a very rare occasion we might not be able to and likewise from time to time there may be screenings and special events where it is General Admission but 99% of the time it is allocated seating and you can choose your seat when booking.
Q "When do the cinema doors open?"
Our cinema and foyer bar are always open a minimum of 30 minutes before the advertised showing times and normally 1 hour before. The screen itself is normally open no less than 15 minutes before the advertised time of the screening. Please don't go into the screen if the doors are closed.
Q "What if I arrive early?"
Don't worry if you arrive early. There is a foyer coffee bar and lounge. Most people do come early and sit with a drink and chat with friends. We have a really good coffee machine and are fully licensed (and our bar is surprisingly affordable).
Q "Do you sell Popcorn? Is it expensive?"
We HATE how much some venues charge for food and drink. We only sell price marked bags of sweets and popcorn, typically they are just £1 each. Food and drink sold by ourselves are permitted into the screen.
Q "Can I bring my own Food and Drinks?"
Unfortunately, only food and drinks from ourselves are permitted into the screen. This is for a number of reasons but most notably it keeps the place as pristine. If you are hosting a private event you can bring food and drink for the foyer space.
Q "Are mobile phones permitted in the screen?"
We ask our customers to not use a mobile phone or similar devices inside the screen. Ideally we ask you to turn it off or at least to the silent mode. Please do not email, acknowledge texts or make calls inside the screen. In a black room a screen is really bright! You will be asked to stop by one of the ushers as we are vigilant against film piracy and we periodically check the screen for potential recording devices. If you continue to use your phone you will be ejected from the screening without a refund.