CONTACT, Jam Jar Cinema
Jam Jar Cinema is in the town centre of Whitley Bay. There are Cycle Parking bays opposite our venue and we are only a 2 minutes walk from Whitley Bay Metro Station. There are several connecting bus routes on the doorstep.
The bus stops on our block and there are regular services to Newcastle, Blyth and wider North Tyneside.
We have no phone line for internal calls please contact us by email or via post or in person at...
The building is accessed from street level via 20 steps. There is a lift, now operational but the building has some limitations owing to its age. A full accessibility guide is available as a pdf by emailing email@example.com
Monday & Tuesday : Closed
Frequently Answered Emails
(it might save you the wait of an email response)
Q "I've just tried to book online and the site crashed. I've gone back in and the seats are blocked, What's Happened?"
A Don't panic, the seats are actually held for 30 mins in case things go wrong. Sometimes the site crashes when the internet drops, if you try in 30 minutes they should be available again. Otherwise you can pop into the cinema during our opening hours. You will only have been charged if you received a Paypal confirmation
Q "I'm trying to book a pair of seats in a three, or a single in a pair and it won't let me"
A We have a single seat policy, sometimes this can be really annoying if there is only a set of 3 seats left and you want to book 2 seats and likewise if you want to book a single seat and there is only pairs left. But it actually saves us a fortune. It's our policy to maintain this as it also enables the most people to be able to come and see a film. If this happens to you you can either book them in house or book all 3 and we will refund you the single seat when you come into the venue
Q "I've tried a few times and after choosing my seats the site crashes, it's really frustrating."
A Our online sales site has been operational 99.8% of the time this year. If you do notice a problem please let us know. However, if the site appears to be crashing after choosing seats this normally means that you may be leaving a single seat whilst booking. Depending on which browser you are using it may not display a notice.
Q "What is your telephone number"
A Owing to changes in data protection law we don't have an in house telephone, to book via the telephone would cost an extra £2.50 a ticket so we don't do it. If you have a general enquiry you can email in below or pop in and see us. Our online box office is open 24hrs and the venue's box office is open 40hrs per week.
Q "Do you sell Gift Vouchers?"
A We certainly do. They are available in £10 denominations from the in house box office. We do also run a friendship scheme which is very popular and includes 2 free tickets and a years worth of discounts, information about it can be found here
I’ve changed my mind, can I get a refund?
A All of our tickets are non refundable. We can exchange tickets to another screening with 7 days notice. If you can’t make a screening please feel free to pass your tickets on to someone else. Under special circumstances we may be able to refund seats or exchange them to another screening. Please pop in and speak with us if this is the case. We are not able to action exchanges or refunds via email.
Q "Can I reserve seats?
A Unfortunately we are unable to reserve seats, we can only sell seats online or in house.