ACCESSIBILITY

Please note, due to social distancing measures that are currently in place based on UK government guidelines, accessible seating is slightly different to usual. Please visit our COVID-19 FAQ's page for further information. 

Access to Jam Jar

After a long wait and a lot of hard work we are thrilled to be able to say that Jam Jar is now fully accessible following the installation of our lift. When you enter through our new main entrance (next to the post box), turn right at the bottom of the stairs to access the lift. Please be patient, our lift is slow and steady! 

Our expansion also means we now have unisex accessible toilet, with support bars for wheelchair users ad guests with ambient support needs. The toilet is radar key operated and should you not have your own please ask a member of staff. 

Once inside the cinema, the foyer, box office, lounge bar, toilets and screens are all on the same level. If you want to be on the flat in the screen, we can accommodate that in both screens 1 and 3. We also have specific bays for wheelchair users in screens 1 and 3. For more information or advice booking accessible tickets, please email info@jamjarcinema.com. 


Carers Card

If you are in receipt of the disability living allowance or attendance allowance or are registered blind, you are entitled to a free cinema ticket for the carer accompanying you. You just need to apply for a Cinema Exhibitors’ Association Card (either collect a form from the cinema or go to ceacard.co.uk) and show it when you come to the cinema. Please note this is not available for Special Events, only films.

If you're booking seats online and wish to book a free carers ticket, then make sure you select "access duo". We always offer these tickets at the lowest price, but should you want to pay more under our pay as you please scheme, please feel free to pop some money in our donation box when you arrive.


Disabled Parking

Parking is limited near the cinema and we have no designated disable parking. There is good availability on an evening on the streets where parking is free. During the daytime the private car park above the mall is a good spot. Make sure you check the opening hours and there is a cost to park here. We do ask people not to park on the double yellow lines in front of the cinema as it needs to be kept clear for the emergency services in case of an emergency.


Accessibility Aids

We have a Dolby Fidelio system which works across all 3 screens at Jam Jar Cinema. For most films this system is able to play audio description for those patrons with sight loss. It is also able to play a "Hard of Hearing" track for users who may benefit from this. It removes a lot of the background audio and plays the dialogue louder. 

Cinemas are by their nature fairly dark places and we recognise that this can cause an issue for those with limited sight. Please ask at the box office if you would like to be shown to your seat. We welcome guide dogs, please ask for a bowl of water if you require one. Alternatively, your dog can be cared for by a member of staff for the duration of the performance. Please let us know in advance if you can. The cinema does have emergency lighting and glow in the dark strips on the screen stairs. 

Dolby Fidelio receivers are free to use, just ask for one at the box office/bar. 

Cinemas are by their nature fairly dark places and we recognise that this can cause an issue for those with limited sight. Please ask at the box office if you would like to be shown to your seat. We welcome guide dogs, please ask for a bowl of water if you require one. Alternatively, your dog can be cared for by a member of staff for the duration of the performance. Please let us know in advance if you can. The cinema does have emergency lighting and glow in the dark strips on the screen stairs. 


Accessible Screenings

We have a long history of supporting subtitled, autism friendly/relaxed, silver screenings and pre-covid we were looking at expanding this to include dementia friendly and bring in baby screenings. We have temporarily limited this offer as we have significantly reduced screen time. It is our intention to get these back up and running when we have a wider operation and we think that there will be sufficient demand.